Refund and Cancellation Policy

New accounts start with a 7-day free trial. No payment is taken to start it.

If you do not choose a paid plan before the trial ends, your account moves to a limited plan with no paid features.

You can cancel your subscription at any time from the Billing page in your dashboard.

When you cancel, you keep access to your plan until the end of the period you already paid for. After that the subscription does not renew and no further charges are made.

Subscription fees already charged are non-refundable. The only exceptions are duplicate or incorrect charges, which we correct on request.

Wallet top-ups add spendable credit to your account. The credit is used for domain and mailbox purchases and renewals.

Wallet balance, including unused card top-ups, is spendable platform credit. It is never refunded to your card or paid out as cash.

If a card top-up is refunded or disputed with your bank, the same amount is taken back out of your wallet. If part of it has already been spent, we may ask you to cover the difference.

If a domain registration or renewal cannot be completed, the amount is returned to your wallet automatically. It is not returned to your card.

Completed domain registrations and renewals are non-refundable, because the registry charge cannot be reversed once the order succeeds.

Domains renew automatically while auto-renew is on, using your wallet balance. Turn auto-renew off before the renewal date if you do not want to keep a domain. If your wallet cannot cover a renewal we notify you before the domain expires.

Mailboxes are billed monthly from your wallet and renew automatically unless you turn auto-renew off.

Mailbox charges are non-refundable once the mailbox is set up. If a mailbox cannot be set up after you are charged, the charge is returned to your wallet automatically.

If a renewal cannot be paid, the mailbox is suspended after a grace period and permanently deleted, with its mail, if it stays unpaid. Every notice states the deletion date. Export anything you need before then.

A mailbox with auto-renew off is deleted at the end of the period you paid for.

If you were charged twice for the same purchase, charged the wrong amount, or charged but did not receive what you paid for, contact us with the details and we will correct it.

Card payments are handled by our payment processor. A corrected subscription charge is returned to the original payment method and may take several business days to appear.

Email [email protected] from your account email address with the purchase details for any refund or billing question. We review each request and reply by email.

Approved corrections to subscription charges go to the original payment method. Failed orders are returned to your wallet.